Edshire
Customer Communication
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Course sections

Section 1
1
Trainer Introduction
2
Lesson1 – Introduction
3
Lesson 2 – Grooming
4
Lesson 3 – Communication Skills
5
Lesson 4.1 – Active Listening and Speaking Skills
6
Lesson 4.2 – Active Listening and Speaking Skills
7
Lesson 5 – Telephone Etiquette
8
Lesson 6 – Summary
9
FINAL QUIZ
6 questions

Lesson 4.1 – Active Listening and Speaking Skills

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Lesson 3 – Communication Skills
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Lesson 4.2 – Active Listening and Speaking Skills